Jack Bewick - Independent Mortgage Adviser
We hope that you have had a great experience dealing with us.
However, we acknowledge that sometimes things can go wrong, and in such instances, we are readily available to assist you. Should you wish to file a complaint, rest assured that we will provide you with a secure environment to engage in an open conversation. We commit to listening attentively, free from any judgment, and affording you the necessary time to explain your concerns.
To facilitate this process, we rely on your cooperation. Depending on the nature of your issue, you may be experiencing emotions such as anger, worry, or confusion, and we empathise with the frustration and distress these feelings may bring. We will promptly investigate your concerns, but we kindly request your patience and kindness, as a thorough examination may require some time.
If you wish to register a complaint, please write to richard@i-fa.org.uk or telephone 0116 4260100.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 0234 567.